super7 Privacy Policy
Your privacy is a priority at super7. This Privacy Policy explains exactly what personal data we collect, how we use and protect it, who we share it with, and what rights you have over your information as a player on Bangladesh's premier online casino and sports betting platform.
This Privacy Policy applies to all users of the super7 platform at super7.bio, including registered players, visitors who browse without an account, and persons who contact our support team. By using the Platform, you consent to the data practices described in this document. If you do not agree, you must discontinue use of the Platform.
18+ Only: The super7 platform is restricted to adults aged 18 years and above. If you are under 18, you must not submit any personal information to us or use this Platform in any way. We do not knowingly collect data from minors. If we discover that we have inadvertently collected data from a person under 18, we will delete it immediately.
01.Data We Collect
When you interact with the super7 platform — whether by registering an account, making a deposit, playing a game, contacting support, or simply browsing — we collect certain personal and technical data. We collect only what is necessary to deliver our services safely and in compliance with our operational obligations. The categories of data we collect are described below.
Identity Data
Full legal name, date of birth, nationality, gender, and government-issued photo ID details submitted during account registration or KYC verification.
Contact Data
Email address, phone number, and physical address (where provided). Contact data is used for account communications, support, and identity verification purposes.
Financial Data
Payment method details including mobile financial service (MFS) account references for bKash, Nagad, Rocket, and Upay, as well as bank account details where bank transfers are used. We do not store full card numbers.
Gaming & Betting Data
Records of all games played, bets placed, wagers settled, bonus activity, session durations, and win/loss history. This data supports responsible gaming monitoring and account management.
Technical & Device Data
IP address, browser type, operating system, device identifiers, screen resolution, time zone, and referring URLs. Collected automatically when you access the Platform.
Communications Data
Records of support chat transcripts, email correspondence, and feedback submissions. Retained to maintain service quality, resolve disputes, and train our support team.
Special Category Data: super7 does not intentionally collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data as part of its standard operations. If such data is incidentally contained within documents you submit for KYC purposes, it is handled with the highest level of confidentiality and is not processed beyond what is strictly required for identity verification.
02.How We Use Your Data
super7 uses the personal data we collect for specific, legitimate purposes that are necessary to operate the Platform, fulfil our obligations to players, and maintain a safe gaming environment. We do not use your data for purposes that are incompatible with those stated at the time of collection. The lawful bases and corresponding purposes for which we process your data are set out in the table below.
| Purpose of Processing | Data Categories Used | Lawful Basis |
|---|---|---|
| Account registration and management | Identity, Contact | Contractual necessity |
| Identity verification (KYC) | Identity, Contact, Financial | Legal obligation / Contractual necessity |
| Processing deposits and withdrawals | Financial, Identity | Contractual necessity |
| Delivering casino and sports betting services | Gaming & Betting, Technical | Contractual necessity |
| Fraud prevention and security monitoring | Technical, Financial, Gaming & Betting | Legitimate interests |
| Responsible gaming monitoring | Gaming & Betting, Identity | Legal obligation / Legitimate interests |
| Customer support and dispute resolution | Communications, Identity, Gaming & Betting | Contractual necessity / Legitimate interests |
| Promotional communications and personalised offers | Contact, Gaming & Betting | Consent (opt-in) |
| Platform analytics and performance improvement | Technical, Gaming & Betting | Legitimate interests |
Marketing Communications: We will only send you promotional emails, SMS notifications, or WhatsApp messages regarding super7 offers and bonuses if you have explicitly opted in to receive such communications during registration or via your account settings. You may withdraw your consent at any time by contacting super7 support or updating your notification preferences in your account dashboard.
03.Data Sharing & Third Parties
super7 does not sell your personal data to third parties under any circumstances. We share your data only where it is strictly necessary to operate the Platform, comply with legal obligations, or protect the safety of our users. All third-party recipients of your data are required to handle it in accordance with applicable data protection standards and are prohibited from using it for their own unrelated purposes.
- Payment Processors: Your financial data is shared with mobile financial service providers (bKash, Nagad, Rocket, Upay) and banking partners (Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank) solely to process deposits and withdrawals that you have initiated.
- Game Content Providers: Game studios such as Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, and Microgaming may receive session identifiers and wagering data necessary to deliver their games through the Platform. These providers operate under strict data processing agreements.
- Identity Verification Services: Third-party KYC providers may process your identity documents and associated data on our behalf to fulfil our Know Your Customer obligations. These providers are contractually bound to handle your data securely and to use it only for the purpose of verification.
- IT Infrastructure and Hosting Providers: super7 uses cloud infrastructure and hosting services to operate the Platform. These providers access data only as data processors acting on our instructions and do not have independent rights over your personal data.
- Fraud Prevention and Security Vendors: We use specialist fraud detection services that analyse technical and behavioural data to protect the integrity of the Platform and the security of player accounts.
- Legal and Regulatory Authorities: We may disclose your data to law enforcement, regulatory bodies, or other government authorities where we are legally compelled to do so — for example, in response to a court order or a lawful investigation into suspected financial crime or fraud.
No Sale of Data: super7 does not sell, rent, license, or otherwise trade your personal data to advertisers, data brokers, marketing agencies, or any other commercial third party for their own benefit. Any data shared with partners is limited strictly to what is necessary for the specific operational purpose described above.
04.Cookies & Tracking Technologies
The super7 Platform uses cookies and similar tracking technologies to deliver a functional, personalised, and secure experience. A cookie is a small text file placed on your device when you visit a website. It allows the site to remember information about your visit, such as your session state, language preferences, and browsing behaviour within the Platform.
We use four categories of cookies, described in the table below. You may adjust your cookie preferences at any time through your browser settings. Note that disabling certain cookies — particularly strictly necessary ones — may impair the functionality of the Platform, including your ability to log in and play games.
| Cookie Category | Purpose | Can Be Disabled? |
|---|---|---|
| Strictly Necessary | Session management, authentication, security tokens, load balancing. Essential for Platform operation. | No — disabling will break core functionality |
| Functional / Preference | Remembering your language settings, display preferences, and recently played games for a smoother experience. | Yes — Platform remains usable but personalisation is lost |
| Analytics / Performance | Aggregated, anonymised data on page views, session duration, error rates, and navigation paths used to improve Platform performance. | Yes — no impact on functionality |
| Fraud & Security Detection | Device fingerprinting and behavioural signals used to identify suspicious activity and protect your account from unauthorised access. | Partially — core fraud protection cannot be fully disabled |
In addition to browser cookies, the Platform may use local storage, session storage, and pixel tracking for analytics purposes. These function similarly to cookies and are subject to the same preference controls available in your browser or device settings. super7 does not use third-party advertising cookies or serve behavioural advertising based on your activity on external websites.
05.Data Retention
super7 retains your personal data only for as long as it is necessary to fulfil the purposes for which it was collected, including the satisfaction of any legal, accounting, or reporting obligations. When the retention period for a particular category of data expires, we securely delete or anonymise it so that it can no longer be associated with your identity.
The retention periods applicable to the main data categories we hold are outlined below. These periods may be extended where super7 has a legitimate interest in retaining data for longer — for example, in the context of an ongoing dispute, regulatory investigation, or legal claim.
- Account and Identity Data: Retained for the duration of your account and for a minimum of 5 years following account closure, in accordance with financial record-keeping obligations.
- Transaction and Financial Data: Retained for a minimum of 5 years from the date of each transaction, to satisfy financial compliance and anti-money laundering record requirements.
- KYC and Verification Documents: Retained for a minimum of 5 years following account closure or the date of the last verified transaction, whichever is later.
- Gaming and Betting History: Retained for the lifetime of the account and for 2 years after account closure for responsible gaming and dispute-resolution purposes.
- Support Communications: Retained for 2 years from the date of the last interaction to support quality assurance and dispute resolution.
- Technical and Device Data (Logs): Retained for up to 12 months for security monitoring and fraud detection purposes, after which log data is anonymised or deleted.
- Marketing Consent Records: Retained for the duration of your active consent and for 3 years following withdrawal of consent, to demonstrate compliance with your preferences.
06.Data Security
super7 implements a multi-layered security framework designed to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. Our security measures are reviewed and updated on an ongoing basis to reflect the current threat landscape and industry best practices for online gambling platforms serving the Bangladesh market.
SSL / TLS Encryption
All data transmitted between your device and the super7 Platform is encrypted using industry-standard SSL/TLS protocols. Look for the padlock icon in your browser address bar to confirm the secure connection is active.
Encrypted Storage
Sensitive data — including passwords and payment references — is stored in encrypted form using strong hashing and encryption standards. Plain-text storage of passwords is strictly prohibited in our systems.
Access Controls
Access to player data within super7 is restricted on a strict need-to-know basis. Staff with data access are subject to confidentiality obligations and regular security training.
Continuous Monitoring
Our infrastructure is monitored around the clock for unusual activity, intrusion attempts, and anomalous access patterns. Security incidents are investigated and remediated promptly by our technical team.
Your Responsibility: While super7 takes every reasonable technical measure to protect your data, the security of your account also depends on you. You must keep your login credentials confidential, use a strong unique password, and log out of your account when using shared or public devices. super7 cannot be held responsible for unauthorised access resulting from your failure to protect your own credentials. If you suspect your account has been compromised, contact super7 support immediately.
07.Your Privacy Rights
As a user of the super7 Platform, you have specific rights in relation to the personal data we hold about you. super7 is committed to honouring these rights promptly and transparently. Requests to exercise any of the rights described below should be submitted to our support team using the contact details provided in Section 8.
We will respond to all data rights requests within a reasonable timeframe, and in any case within 30 days of receipt. Where a request is complex or where we receive a high volume of requests simultaneously, we may extend this period by a further 30 days and will notify you accordingly.
Right of Access
You have the right to request a copy of the personal data super7 holds about you, along with information about how it is being used. We will provide this in a clear, structured format.
Right to Rectification
If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. Contact support or update your details directly via account settings.
Right to Erasure
You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected. Note that legal retention obligations may require us to retain certain records even after account closure.
Right to Restriction
You may request that we restrict the processing of your data in specific circumstances — for example, while you contest the accuracy of data we hold, or where you have objected to processing pending verification of our legitimate grounds.
Right to Portability
Where processing is based on your consent or a contract, you may request that we provide your personal data in a structured, commonly used, machine-readable format so you can transfer it elsewhere.
Right to Object
You have the right to object to processing based on legitimate interests, including any profiling conducted for responsible gaming or fraud-prevention purposes. We will assess and respond to each objection on its merits.
Withdrawing Consent: Where super7 processes your data based on consent — such as for marketing communications — you may withdraw that consent at any time without affecting the lawfulness of processing carried out before the withdrawal. To withdraw marketing consent, contact support or adjust your notification preferences in your account settings. Withdrawal of consent does not affect data we are required to retain under legal obligations.
08.Contact & DPO
If you have any questions, concerns, or requests relating to this Privacy Policy or to the way super7 handles your personal data, please contact our support team using the details below. We take all privacy enquiries seriously and will respond in a timely, professional manner.
For formal data rights requests — including access, erasure, rectification, or portability — please state clearly in your message that you are submitting a data subject request and include the email address associated with your super7 account so we can locate your records accurately.
Live Chat
Available daily from 8 AM to 2 AM Bangladesh Standard Time (BST, UTC+6). Live chat is the fastest way to reach super7 support for general privacy questions and account-level enquiries.
Email Support
Email us at [email protected] (plain text — not a clickable link). Email support is available 24 hours a day, 7 days a week. We aim to respond to all data-related enquiries within 12 hours.
WhatsApp Support
Our WhatsApp support channel is available from 9 AM to 11 PM BST daily. Please note that WhatsApp is used for general support enquiries; formal data rights requests should be submitted via email for documentation purposes.
Policy Updates: super7 reserves the right to update this Privacy Policy at any time. When material changes are made, we will notify registered players via the Platform or by email. The most current version of this policy will always be accessible at super7.bio/privacy-policy. The "Last Updated" date at the top of this page reflects when the current version was published. Continued use of the Platform after the publication of an updated Privacy Policy constitutes your acceptance of the revised terms.
Summary: super7 collects only the data needed to run a secure, fair, and enjoyable platform for Bangladesh players. We do not sell your data. We retain it only as long as required. You have clear rights over your information and can exercise them at any time by contacting our support team. Your privacy — like your security — matters to us.
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